Describe a problem with equipment that you can’t solve.
You should say:
what the equipment is
what the problem is
what you do
and explain how you feel when you can’t solve the problem.
Let me tell you about my laptop. It’s a Fujitsu S series. I bought it in 2010.
When I first bought it, everything was just fine. It was a black, light and stable machine which was rather desirable for business purpose. Actually I used it in my office for about three years already. I was quite satisfied with it because it proved to be reliable and trouble-free.
But unfortunately it went out of order after I decided to add more memories to the computer several months ago. I opened the back cover with a screwdriver and inserted the additional memory into the main board. Then I closed the back cover and pressed the power button in the keyboard to boot the system, but to my surprise my laptop didn’t response completely. I felt so frustrated because I reckoned myself being quite proficient in computer stuff and should not make mistake like this. I removed the additional memory but the result was the same.
At last I sent the laptop to the nearest repair centre, and after one-hour check, the staff told me that the main board had been damaged by the static electricity which was conducted from my hands. Fortunately my machine could be covered by Fujitsu warranty, and I could get a new main board, but I still felt ashamed of forgetting removing the static electricity before touching the main board.
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